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Please Folks, When Inquiring About Purchasing Multiple Items Or
Obtaining Custom Size Quotes...
Please Give Us As Much Information As Possible.
We Will Need To Know The Item Style, Quantity And Custom Dimensions You Would Like.
We Will Also Need Your Name, Zip Code And E Mail Address.
This Information Is Kept Confidential.
Note: All our glass rack's dimensions are approximate or nominal.
We strive to make our glass racks as close to the advertised dimensions as possible. (Without going over)...
However, after milling and sanding, these dimensions may be approximate.
| Q. |
What if I want to order more than one item?
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| A. |
When ordering more than one item, additional shipping charges will apply and will be calculated at 'Check Out'.
(You will see your total price, before entering any credit/debt card information)...
Note: 10% OFF Offer excludes Custom Orders, Front Loads, 3 Row 32 Inch Hanging Wine Glass Racks, 24 Inch Taverns and Jumbo Tavern Style Glass Racks.
Custom orders shipping charges will be determined by the estimated weight/dimensions
of your package and the zip code (or zone) you want the order delivered to.
Please E Mail Us ahead of time and we'll be happy quote you a price.
In our reply e mail to you, we will have a special link set up for you place your order and securely remit your payment.
*** Hardware Disclaimer:
We make every effort to supply you with the hardware (i.e. hooks and chains)
as pictured in any of our hanging product lines.
However, due to the possibility that certain advertised hardware may
not be available at the time you place your order...
We reserve the right to supply you with similar hardware.
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| Q. |
What if I want to charge my items to my credit card?
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| A. |
We accept credit and debit cards via Google Check Out and PayPal.
This includes Visa, MasterCard, American Express, and Discover.
At CHECK OUT we use the industry standard encryption protocol
known as Secure Socket Layer (SSL) for your transaction.
You can rest assured that the highest regard to the security of your information is in place.
If you need check out instructions please click here.
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| Q. |
Can I send a personal check or money order? |
| A. |
YES. We currently accept personal checks, money orders and cashier's checks.
If paying by check or money order, please proceed to Check Out and simply
choose the 'GO TO PAYMENTS' button to make a payment via check or money order.
Please Make Payments Payable To:
T.L. CHESHIRE
408 Hawk Haven Cove
Waynesville NC 28786
Your Item/s will be built and shipped to you as soon as your payment clears.
Please note that personal checks must clear the bank prior to shipping merchandise.
(Usually about ten days)... PLEASE DO NOT SEND CASH |
| Q. |
How long after I order an item will it take to arrive? |
| A. |
Your order will be built and shipped after your payment has cleared the bank or been verified through one of the secure online payment services we use.
Please allow 7 to 14 business days for delivery.
(Usually delivered with-in 7-10 days, but never more than 14)...
We view all transactions / orders as Top Priority.
However, orders paying with personal checks can expect delays in delivery due to checks having to clear the bank (usually 10 to 14 days after receipt of payment).
Please Note: Custom orders may take a bit longer, depending on the scope of the project.
Also, if custom orders are very large in size...
They may need to be cut down (due to size/depth) for shipping.
ALL SALES ARE FINAL ON CUSTOM ORDERS.
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| Q. |
Is my shipment
insured? |
| A. |
All shipments are insured either through carrier or our own insurance.
Please Click Here to E Mail us to let us know about your claim.
Note: At our option we will either have you work with us, to file a claim with the carrier, or have you send your unit back to us for a replacement unit.
If we opt to have you send your unit back to us, we will reimburse your shipping charges incurred to send the unit back to us.
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| Q. |
What method of shipping is used? |
| A. |
Presently, we are using USPS PRIORITY MAIL, as they have the most cost effective & reliable methods to ship items through-out the United States.
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| Q. |
Why do you need my phone number? |
| A. |
We need your phone number for shipping.
Sometimes carriers need to call for directions
and / or make contact with you to schedule drop off or pick up.
We do NOT SELL or RENT this information and we would only call you if there was a problem with your order and we could not reach you via email. |
| Q. |
Can I Return The Item? |
| A. |
Yes, if you receive an item that is defective you may return it for a replacement.
Please read our Return Policy for more information.
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| Q. |
Can I Have My New Rack Painted Or Stained? |
| A. |
We don't routinely pre-stain or paint our products.
One concern is that we cannot ensure that any color paint or stain that
we would apply to your new rack would in fact, match your decor. Obviously it would not be possible
to match up a particular color unless we were at your location.
For more information please Click Here. |
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